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Customer Service


WHERE TO MAIL CHECKS & PO's:

SHIRT SUPPLIER
864 Grand Avenue
Suite 505
San Diego, CA 92109


WHERE TO SHIP RETURNS:

The address will be provided to you by our Special Services Department during the return process. Returns must ship directly to the warehouse location from which it was shipped from. Any improperly addressed or marked returns, will not be either returned or credited to the Customer. This Policy is strictly enforced. Please see "Returns & Exchanges" link for full details.

Note: Do not ship "Returns or Exchanges" to Grand Avenue. It will not be accepted.


Customer Service MESSAGE Center:

Monday through Friday, 8AM - 5PM (PST)
Phone - 760-751-0311
Toll Free - 866-70-SHIRT (866-707-4478)
Fax - 760-751-1821


PHONE > MESSAGE TEAM:

Please feel comfortable leaving messages for even "Urgent" matters. Our customer service team retrieves messages every 15 minutes from our message center (from the hours of 8am to 4pm PST) and has over 25 years of T-Shirt Industry experience to serve you with.

EMAIL > MESSAGE TEAM:

We return all emails within 1 hr during business hours that are sent to ShirtSupplier@yahoo.com or use our form on Special Services Link below.


Customer Service LIVE:

While all calls receive a high level of service, we reserve the right to prioritize based on urgency. Wholesalers, Retailers and Special Event needs will be met at once. All other requests will be serviced, based on priority, & within 24 hours.


BILLING:

"SHIRT SUPPLIER" will appear on your credit card statement.


CHECKING INVENTORY:

Inventory changes weekly in all 8 USA warehouses. We may need to pull orders from multiple locations in order to fill larger orders in a timely fashion. A prompt Cost Analysis will be performed in order to provide you with the least expensive & quickest way to get your goods to your door. You are not charged extra if we need to divide your order.


WEBSITE TROUBLE-SHOOTING:

We would appreciate you reporting any website troubles you experience to the SHIRTsupplier.com Webmaster. Click here to Contact Webmaster. We apologize in advance for any inconvenience.


500 PAGE COLOR CATALOGS:

All orders, of any size, automatically receive a free Color Catalog in their shipment unless you uncheck the coordinating box during checkout. If "NO LOGO" Catalogs and/or more than 1 Catalog is required, Please contact Customer Service or LIVE CHAT or simply enter a text message in the comments box during checkout.


TRACKING LOST PACKAGES:

If your packages have not shown up within 4 business days, you may click SPECIAL SERVICES and request a tracking number. This Tracking number can be used per the instructions at: http://www.ups.com/tracking/tracking.html. Tracking Numbers will be provided within 24 hours by email only.


SPEED FORMS (for Returns & Exchanges):

A completed Speed Form is required in order to Return or Exchange merchandise. Please read both our Policies and FAQs links prior to faxing your Speed Form to a Customer Service Representative. Speed forms will be returned to you by Fax or Email, within 48 hours, with your Approved Return Authorization Number. Click here for more information on Returns & Exchanges.


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